GREENLIFE ASIA JSC (“we,” “our,” “us,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for product inquiries. We are a leading manufacturer of high-quality sawdust briquettes charcoal in Vietnam, specializing in premium charcoal products including Ogatan charcoal and Binchotan for BBQ applications.
Our website serves as a product catalog to showcase our SUPER GREENLIFE charcoal products. We do not require user registration or accounts – all inquiries are handled through direct contact methods.
2. INFORMATION WE COLLECT
2.1 Contact Form Information
When you submit our contact form or inquiry form, we collect:
Full name and contact information (email address, phone number)
Company name and position (if applicable)
Country/location
Product interest and inquiry details
Any additional information you choose to provide
2.2 Direct Communication
When you contact us via email or phone, we may collect:
Contact details and communication preferences
Product specifications and requirements
Business information relevant to your inquiry
2.3 Website Analytics
We automatically collect non-personal information about website usage:
IP address and general geographic location
Browser type and device information
Pages visited and time spent on website
Referring website or search terms
Date and time of visits
2.4 Cookies
Our website uses basic cookies for:
Website functionality and performance
Traffic analysis and user behavior
Improving user experience
3. HOW WE USE YOUR INFORMATION
3.1 Responding to Inquiries
Processing and responding to product inquiries
Providing product specifications and pricing information
Arranging product samples or demonstrations
Following up on business opportunities
3.2 Website Improvement
Analyzing website traffic and user behavior
Improving website content and functionality
Understanding product interest and market trends
3.3 Marketing Communications
Sending product catalogs and updates (with consent)
Sharing company news and industry information
Promotional materials about our charcoal products
3.4 Legal Compliance
Maintaining records as required by law
Protecting our business interests
Ensuring website security and preventing abuse
4. INFORMATION SHARING
4.1 We Do Not Sell Personal Information
We do not sell, rent, or trade your personal information to third parties.
4.2 Service Providers
We may share information with trusted service providers who help us:
Host and maintain our website
Analyze website traffic and performance
Process and respond to inquiries
Provide email communication services
4.3 Legal Requirements
We may disclose information when required by law or to protect our legal rights and business interests.
4.4 Business Transfers
In case of merger or acquisition, your information may be transferred as part of business assets.
5. DATA SECURITY
We implement reasonable security measures to protect your information:
Secure data transmission protocols
Limited access to personal information
Regular security reviews and updates
Safe storage of contact information
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We retain your contact information:
For as long as necessary to respond to your inquiries
To maintain business relationship records
As required by applicable laws and regulations
You may request deletion of your information at any time
7. YOUR RIGHTS
You have the right to:
Access information we have about you
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications
Object to certain uses of your information
To exercise these rights, please contact us using the information below.
8. INTERNATIONAL VISITORS
Our website serves customers globally. Your information may be processed in Vietnam where our company is located. We ensure appropriate protection for international data transfers.
9. COOKIES POLICY
9.1 Types of Cookies
Essential Cookies:Required for website functionality
Analytics Cookies:Help us understand website usage
Performance Cookies:Improve website loading and performance
9.2 Cookie Control
You can control cookies through your browser settings, though some website features may not work properly if cookies are disabled.
10. CHANGES TO PRIVACY POLICY
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Continued use of our website constitutes acceptance of any changes.
11. CONTACT US
For questions about this Privacy Policy or to exercise your rights:
